Hi there, I'm interested in joining Southwest Airlines as a part-time customer service agent. I read a lot of reviews on Glassdoor about the mandatory overtime. A lot of people complained about having to work very long shifts, for example going in for a shift from afternoon to late night, getting mandatory overtime from late night to mid morning and then coming back mid afternoon for a regular shift. Some people complained about receiving phone calls at 2 am on days off requesting them to show up for work. Is there any truth to these complaints? Can you explain how the mandatory overtime works for a part-time customer service agent who is scheduled to work 25-32 hours a week? Thank you.
... View more
