Panther512, I think it's unfair to accuse Southwest of "stealing" money from people. Most airlines don't even offer a credit, much less a refund, for the cancellation of non-refundable tickets, so Southwest should be commended for doing so. In addition, the restrictions on using unused travel funds are clearly explained in the email you received when you cancelled your original tickets. If you didn't fully read that email, it's not Southwest's fault. So before you go off half-cocked and start threatening a class action suit, put the blame on yourself for failing to read what was sent to you. I've had to cancel flights before and have received that email each and every time.
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