09-12-2018
06:42 PM
09-12-2018
06:42 PM
Lindsey, This situation pertains to me too. I qualified with over 110,000 miles in 2017 as well as with the CA Companion Pass and should have companion status through 2019. You can check my RR account for the exact details. I"m not sure if this is going to you privately, so I will not be posting my account info here until I hear back from you. Thank you, Nancy
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12-22-2017
03:49 PM
12-22-2017
03:49 PM
In short, I wrote to SWA and was denied companion pass through 2019. They said they apologize for the misinformation but I was ultimately responsible for reading the terms correctly. Frustrating, since the terms do not indicate when the miles needed to be earned to extend to 2019. Jason, or anyone else in this situation. Please let me know if you have better luck. I don't agree with their response.
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12-21-2017
01:44 PM
12-21-2017
01:44 PM
Thank you for posting that. Can you enlarge the highlighted section?. I too, qualified for 110K points within 2017, as well as having received companion status through the end of 2018, and was told and read that if I reached 110K points, I would have my compantion status extended through the end of 2019. When I reached this status this past Monday (12/18), and noticed the date didn't change on my companion, I called SWA and they told me that it doesn't "stack". I told them I was told it would extend and that's why I rushed to make purchases in such a way to reach my 110K points goal. They said they could "coach" the person who told me that which is probably a good idea but it doesn't exactly help me. Please keep us posted on whether SWA makes good on their promise, whether they intended to or not. Before this, I was a very satisfied SWA customer.
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