@Lh1234 wrote: If I have two ESA dogs but we can only have one can I have one under my name, fly as an ESA with no charge and pay the fee for the additional? That does appear to be a valid option as long as you have the appropriate paperwork for the ESA dog and book the reservation for the pet dog in the carrier. The only policy I could find about flying with one of each is this: A pet may not share a carrier with a trained service animal or an emotional support animal. --TheMiddleSeat
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08-01-2019
11:05 AM
08-01-2019
11:05 AM
I agree. Few people appreciate the severity of the peanut dust allergy. On our last trip we have been met with a condescending tone when the peanut dust allergy is mentioned.
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Pre-board issue crazy for Business Select and that’s why only a handful of us left... Was 22nd on-board today and garnet agent just want to insure cattle boarded... I’m sure Senior Management could care less... Airtran has the boarding and seat-selection process perfect but stubborn Texas mindset will not budge. Cest le vie
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10-29-2018
11:05 PM
10-29-2018
11:05 PM
Who cares what they want to save? Just sit there.
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10-04-2018
07:59 PM
10-04-2018
07:59 PM
@mjoos1814 wrote: Hi! I've been travelling (exclusively) with SWA for years as a disabled person, and the only issue that I sometimes have is that one of my disabilities can sometimes be invisible (that is, I don't always need to use my cane or other assistive mobility devices). When I check in and say I don't need a wheelchair, I'm told to get a pre-board ticket at the gate, which is fine. When I get to the gate and ask, though; I'm often given the side-eye and reluctantly given the pre-board ticket because I don't look disabled. I don't feel as if I should have to prove my disability to the gate agents, nor do I think I should have to use my assistive mobility devices on a rare day when I'm actually feeling well enough to not have to use them just to justify needing to pre-board. You may ask why I need to pre-board if I'm feeling well, which is fair. The way my disability works, it's basically an either/or situation - I can either walk around the airport or I can use my energy (my spoons, if one is familiar with The Spoon Theory) standing in line with my carry-ons, looking for a seat, etc. By the time I've done all of that, I will most likely need a pre-board at my layover, so it's just easier to initiate the process from the beginning and save my spoons for the rest of the day. Is there a way this can be addressed? Thank you so much! Our Agents ought to ask whether the Customer needs help to board and in the event that they require a particular seat installed to oblige an inability to decide whether a Customers meets all requirements for preboarding. Our Employees get preparing and ought to perceive that not all inabilities are promptly evident; in any case, I'm sad if your collaborations haven't been charming before.
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04-06-2018
02:50 PM
04-06-2018
02:50 PM
Sorry -- you're right. I've corrected my post -- they will only reinstate if the unposted activity is from the last 6 months. Sorry to hear you lost your points.
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01-19-2018
10:15 AM
01-19-2018
10:15 AM
I have arranged for one for my parents using Twitter. You can send a message to @SouthwestAir - don't include your name or confirmation number, they will ask you for a direct message where you can include that information. The time I did this was Denver to MDW, although I believe they got the wheelchair at the ticket counter and not curbside so I'm not 100% sure how that would work, but it should be possible.
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There are valid service dogs. ADA mandates that they be permitted to fly, and ACAA allows for documented Emotional Service Animals. Also the terminals have sniffer dogs in departures and arrivals. If you have an allergy, then you should prepare accordingly with medication, and carry an EpiPen if your allergy is severe enough to put you into anaphylactic shock.
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