Southwest Airlines Community

@rees30095 wrote: Dancingdavid....I'm not sure I've ever flown Southwest, but I happened by this blog so I posed this question since it seemed to be a good place to ask. The mouse house welcomes you always and thanks for the response. Southwest did do what you were describing until about five years ago whenthey stopped providing peanuts onboard. However they don't have full oversight of everyone's private snacks on board so if a customer brought their own peanut items onto the plane there isn't a control for that.    A mask might help, but the person could also need to eat or drink something, and as @tappingmom1 described it is a difficult situation.   Just general message board practice would be to start a new thread if you have questions as opposed to replying to such an old post which in this case turns out to have a lot of outdated information.    Since it is a Southwest message board I incorrectly assumed you had a question about flying a Southwest flight - this board wouldn't have any information on the other airlines necessarily although I think there is an industry-wide trend to get away from serving peanuts. Maybe try FlyerTalk.   Hopefully visiting the Mouse again in 2025! Always a great time.         ... View more

We see people gaming most any system put in place. This is just one such example. I have been in line with a veteran of war that could easily legitimately qualify for pre board but he would not have it. He was pretty outraged at the people he saw clearly gaming the policy. This was going on with emotional support dogs as well. To the people that do this, shame on you. ... View more

@honduh8 wrote:   Well the rules have changed since 2020. ESA's a no longer allowed.   You certainly have the right to fly with your service dog, and by your description of your situation you do need a service dog.   I hope you find a way to control your seizures, but if not you do have your 130 pound friend there to help out. A very good friend indeed.   All the best to you...   ... View more

Might I suggest that you review FEDERAL LAW before posting such comments as recommendations to Southwest? ... View more

@bec102896 wrote: @sr103 wrote: When was the last non-stop SWA you used?  Pre-Covid?  Many routes now have connections, and ALL my routes do.  But never fear, I will never buy another WiFi connection on SWA, nor will many others.      one thing I would like to see change with the price going up allow people to switch Wi-Fi to a different device in case one of you devices dies during the flight.  This would be nice, I did see it on my one trip on the other guys.   The other guys also had two price tiers where you could buy a couple of hours or else pay much more for duration of your trip (it might have even been for 8 hours and not the full trip duration) which compared to $8/day I was like "ugh" but if the price is going up this might be a good way to break it into bite size wifi.         ... View more

@mjoos1814 wrote: Hi!   I've been travelling (exclusively) with SWA for years as a disabled person, and the only issue that I sometimes have is that one of my disabilities can sometimes be invisible (that is, I don't always need to use my cane or other assistive mobility devices).  When I check in and say I don't need a wheelchair, I'm told to get a pre-board ticket at the gate, which is fine.  When I get to the gate and ask, though; I'm often given the side-eye and reluctantly given the pre-board ticket because I don't look disabled.  I don't feel as if I should have to prove my disability to the gate agents, nor do I think I should have to use my assistive mobility devices on a rare day when I'm actually feeling well enough to not have to use them just to justify needing to pre-board.   You may ask why I need to pre-board if I'm feeling well, which is fair.  The way my disability works, it's basically an either/or situation - I can either walk around the airport or I can use my energy (my spoons, if one is familiar with The Spoon Theory) standing in line with my carry-ons, looking for a seat, etc.  By the time I've done all of that, I will most likely need a pre-board at my layover, so it's just easier to initiate the process from the beginning and save my spoons for the rest of the day.   Is there a way this can be addressed?   Thank you so much! Our Agents ought to ask whether the Customer needs help to board and in the event that they require a particular seat installed to oblige an inability to decide whether a Customers meets all requirements for preboarding. Our Employees get preparing and ought to perceive that not all inabilities are promptly evident; in any case, I'm sad if your collaborations haven't been charming before. ... View more

Sorry -- you're right. I've corrected my post -- they will only reinstate if the unposted activity is from the last 6 months.   Sorry to hear you lost your points.     ... View more

I have arranged for one for my parents using Twitter. You can send a message to @SouthwestAir - don't include your name or confirmation number, they will ask you for a direct message where you can include that information.   The time I did this was Denver to MDW, although I believe they got the wheelchair at the ticket counter and not curbside so I'm not 100% sure how that would work, but it should be possible.   ... View more

There are valid service dogs. ADA mandates that they be permitted to fly, and  ACAA allows for documented Emotional Service Animals. Also the terminals have sniffer dogs in departures and arrivals.  If you have an allergy, then you should prepare accordingly with medication, and carry an EpiPen if your allergy is severe enough to put you into anaphylactic shock. ... View more