01-22-2018
03:52 PM
01-22-2018
03:52 PM
Unfortunately, there's no good suggestion except to keep trying. The Group Travel department is woefully, perpetually understaffed, and no other department can help with group travel. Essentially, with group travel at Southwest you gain a small discount, some name change ability and deferred payment while putting up with very, very, very long hold times and limited customer service, and losing the ability to use EarlyBird Check-In. Good luck.
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