02-15-2010
03:05 AM
1 Love
Listen to Kevin Smith on smodcast.com and hear how humiliating it was for him. I took the time and heard it and I felt the poor guy really got a kick in the head. I feel for the guy and when you hear the whole story on his smodcast.com you can hear what occured. Seems he uses the airline all the time and had just flown it that same week and even dealt with the same SWA counter employee Suzanne emp ID#84175 . With flying the same week why did she not take him off that flight as he only had purchased one ticket. Yup it is tough when you get thrown off a 100% full plane in front of everyone and not getting your satisfaction of why really makes a nasty PR situation when you can twit and get it all over the internet.. I have to agree with Kevin Smith here and hope he gets an apology out of this one. I would not want to be placed in his situation and SWA should clean up this mess and offer a sinsere apology and get this resoloved. An investigation into this may show that the employees are over worked and under paid and need to reconsider how to deal with such a sensitive issue.
... View more