02-08-2018
11:00 PM
I am not a happy customer and i pray i never fly with Southwest again! I flew today 2/8/2018 from salt lake city, UT to Phoenix AZ departing at 12pm. I was with a family of two baby twins and experienced the worst customer service from the flight attendants. I had one flight attendant tell me my carryon bag was "too much" for them and that i should have not brought that on a flight with a baby! The carry on was a small suitcase. This flight attendant also said that the crew from my connecting flight would not help me. How dare her? Tell me not to bring luggage of my choice. My frustration turned into happiness on my next flight from Phoenix AZ departing at 2:45pm arriving to San Antonio TX at 550pm when my family member and I asked for help they responded "How can i be of help to you" and proceeded with assistance. Just disappointed in Southwests customer service and I would rather pay more for better service. Thank you
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