From our vendor - Southwest will not claim responsiblity and will say they dont know how to fix. here is a workaround: I saw on your other thread that this is related to receiving reservations emails from Southwest? We had another client with this same issue about 15 months ago. It had to do with the company southwest uses to send their reservation emails. That firm had the clients’ email address on a bounce list and no matter what we tried with southwest we couldn’t get it removed. After they had spent weeks trying to resolve it with southwest, we created a new alias in Office 365, change the address that southwest sent the confirmations to and it was resolved in about 2 minutes. Not sure it’s the same issue you are facing but it sounds similar. hopefully someone from their IT dept will see this and fix it.
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