03-05-2018
10:37 AM
03-05-2018
10:37 AM
I'm highly disappointed with this policy change. My flight was also cancelled with no notice. I travel for permissive leave in the military, traveling for sports competitions, and the ability to book multiple flights allowed me the flexibility to travel often with southwest (15-25 flights per year). I sometimes do not know when I can get out of work based on operations tempo. I would often pay more per flight than the competing discount airlines for this flexibility. The no-hassle flight change and ability to book more than one flight are the sole reason I began flying SW and the sole reason I’ve flown almost exclusively with this airline for the last 6 or 7 years, including using the SW credit card and rewards program. I highly hope this policy is overturned or given some flexibility to Rewards members. Even if only certain number of times per year. I may be selling my limited SW stock as well and finding the cheapest alternative airline for future travel. I plan to stick with SW for the next year, and hope the policy is reconsidered. v/r MatthewS
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