06-28-2018
11:36 AM
Typically RR points are credited to your account within 24 hours of trip completion, but Southwest says allow 72 hours. Is your entire trip complete or do you have additional flights on the same reservation still to come? If you have more flights on the reservation you'll need to wait until they are completed. If trip is complete you can request points be credited to your RR account: You can request past flight points for up to 12 months after your flight. To claim points for a past flight, simply log into your account, select My Account and choose the Manage tab within My Rapid Rewards. Choose Request past points in the grey bar and enter your record locator (confirmation number) from your reservation. After verification of your flight information (up to 5 days), points will be deposited into your account. --TheMiddleSeat
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03-17-2018
03:03 PM
03-17-2018
03:03 PM
Sorry to hear about your troubles with the app have you tried to delete and reinstall the app? If not I would try that and see if it fixes the issue. Hope this helps Blake
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03-05-2018
03:49 PM
03-05-2018
03:49 PM
Does the app otherwise work? There are a couple of other threads about older versions of Android not being supported. https://www.southwestaircommunity.com/t5/General-Travel-Policies/New-Southwest-App-incompatible-with-my-device/m-p/50587 https://www.southwestaircommunity.com/t5/Southwest-Stories/Redesigned-and-Ready-for-Take-off-Android-3-0-is-Here/ba-p/49310
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