@Jrolly wrote: Im new but my bill was paid about 3 weeks ago and though they show up on my chase account, they have not been transferred yet Points are sent by Chase to Southwest when your account closes (and the statement is issued) each month. They should show up on the Southwest side within a few days. This is completely independent of any payment -- the points are earned based on your purchases. It sounds like there may be a problem here. I'd recommend contacting Chase to verify that they have the correct Rapid Rewards number attached to your account. If you verify that everything is correct, then reach out to Southwest Customer Relations and have them look into it (I recommend via Twitter for the quickest response). Good luck, I hope this helps!
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