You couldn't be more right, Wright! I had the pleasure of flying in the 80s and can tell you that there was more legroom, seat width (especially because we were aboard more reliable US-made Boeing and McDonnell Douglas aircraft), and I was fed on all flights over 3 hours. This was standard no matter what carrier you flew. To claim you are a better airline simply because you didn't drink the "charging for bags" cool-aid is criminal.
Richard Branson and David Neelman have the right idea. Give people a man-sized seat, dress your flight attendants with style - not like they're working at a Saturn dealer, and treat your passengers like you WANT their business - not with the arrogance that we'll all flock to your airline because we're cheap.
As a business flyer who rarely pays for his own ticket - I'm fine in having my travel booked on slightly more expensive airlines if it means I will be treated with the respect my hard work entitles me to. Would anyone else pay over $100 to be degraded?
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Southwest Airlines goes out of their way to be different - but not necessarily better. I side with Kevin Smith and will cease to give my considerable business to them because of their terrible customer service.
Being a Philadelphian, I have to accept that our corrupt mayor has an unholy alliance with USeless Airways, leaving me with very few choices for my frequent business travel (if I want a nonstop flight). I recently tried Southwest to go to a conference at a very inopportune time, between out 2 blizzards last week. I fly business select and have been blessed with the natural height of 6'3" and an average weight of 240 for that height. While I was not turned away...I was cramped in the slender airbus seats. Problems:
Why does Southwest cancel more flights then any other airline in inclimate weather? I swear to god my associates on USeless Air were LANDING in Philly when I was still getting cancelation calls.
Why does the flamboyant male stewardess feel the need to make his lil' jokes and have sing-a-longs on board when he knows that everyone has been marooned for two days due to cancelations.
HOW DENSE are your employees to kick off a VIP with millions of fans? I'm an important executive and the way I see it, If Kevin Smith doesn't rate your respect, how would I?
I wish you well in ferrying low-rent tourists and screaming kids at low fares...and I prey that Virgin and JetBlue start flying to PHL.
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