03-14-2018
10:37 AM
To whom it may concern, I have been flying southwest for over 20 years now and have been pleased with your service but recently you have cutback the amount of straight flights out of islip. I have found this difficult but have tried to adapt by taking the first flight out. Unfortunately my last flight had been cancelled and has left me to miss a major function. It was not snowing....no major weather disturbance...just cancelled. I was able to reschedule but not till the next day even though I saw there were flights leaving in the afternoon. Sadly I have to question the reliability of your service and may have to look at another airline. Its sad to throw 20 years away but I have to do what's best for me sincerely Christopher Zoll
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