Look people, I am not on here for a lack of better things to do, and I don't think your running to the defense of a company that is technically inept is helping the customer. If SW has an issue sending emails (containing itinerary and receipt info) than this not a gripe session it's a legitmate complaints. Is this NOT what this forum is for? The next post I want to see on this subject (by a SW rep anyway) is something in the way of a resolution. You think you can handle that?
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Dear Moderator, Your canned response is no longer acceptable, hence you are not doing your job. This is clearly an issue w/in Southwest that continues to this day. Have you escalated this issue within Southwest for a resolution? Or do you simply send people to call a phone number which has a 45 minute wait time in the hopes that they (we) will simply go away? Additionally, once a ticket has been created with customer communications (after a 45 min wait), emails that southwest team are blocked by cloud protection services because there is no SPF record on file for the IP address from which your customer communications department sends their emails. If this is an example of southwest competence, why would any of us want to climb into one of your pressurized vehicles knowing full well that it'll be, at some point, greater than six feet off the ground? -Jerry Welch IT Manager...(for a company that is far more concerned with customer care)
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