04-03-2018
11:35 PM
04-03-2018
11:35 PM
Thank you for your comment. I understand the reinstatement fee, however, to reduce the amount of the voucher by 75% is disappointing. SWA has been reinstating vouches for years, which I thought was to set them apart from other airlines and to maintain customer loyalty. $81 for a $250 ticket? Just disappointing. It should be a fee to reinstate the full value, as they’ve historically done. If they want to change this policy, fine, but let people with unused vouchers know so they can make a concious decision to use their vouchers or give them up.
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Thank you for your comment. I understand the reinstatement fee, however, to reduce the amount of the voucher by 75% is disappointing. SWA has been reinstating vouches for years, which I thought was to set them apart from other airlines and to maintain customer loyalty. $81 for a $250 ticket? Just disappointing. It should be a fee to reinstate the full value, as they’ve historically done. If they want to change this policy, fine, but let people with unused vouchers know so they can make a concious decision to use their vouchers or give them up.
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We all have emergencies in which planned travel must be cancelled and can't be rebooked within the 1-year re-use timeframe. SWA has always offered to reinstate expired vouchers to their full value for a NOMINAL fee. Today we were told this is no longer their policy and were offered only 25% of the full value, which won't even cover an on sale one-way ticket. What is happening SWA? Don't take away the great reasons why people choose to fly with you.
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04-03-2018
03:16 PM
04-03-2018
03:16 PM
Clarification - SWA has always offered to reinstate expired vouchers to their full value for a NOMINAL fee.
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04-03-2018
03:10 PM
04-03-2018
03:10 PM
We all have emergencies in which planned travel must be cancelled and can't be rebooked within the 1-year re-use timeframe. SWA has always offered to reinstate expired vouchers to their full value for a fee. Today we were told this is no longer their policy and were offered only 25% of the full value, which won't even cover an on sale one-way ticket. What is happening SWA? Don't take away the great reasons why people choose to fly with you.
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