I am with you....Southwest will never be my go to airline. They come across as very user friendly but the way they handle their travel funds policy is not user friendly and I think the end game is for them not to have to honor these funds. In any event I did not get satisfaction and they did not stand behind the offer that their HQ customer relations employee offered. Which is very bad because this is their executive appeals process..... Had they not made the offer I would not have pressed the issue....it was as much principle as it was the money. So basically they have lost a loyal customer over soft dollars in the amount of $96.00. Seems short sighted.....but after escalation and time spent I lost interest in them and their disceptive business practices.....JET BLUE.....OH YEAH!
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