04-06-2018
11:19 AM
You know... your Luv Vouchers are sort of BS. If I have 3 vouchers for $100 each and my flight I go to buy is $243 before the government fees and taxes... I can only use 2 of the vouchers because the 3rd voucher, apparently cannot be split to cover the $43. I understand the taxes and fee deal, but my air fare is $243 and I have to pay you that $43 out of my pocket. Now, it may seem petty to complain about having to pay you $43, but I got these vouchers because of a MAJOR screw up and poor customer service. I actually have 6 of these $100 vouchers. But in using them... you'll essentially get a full airfare out of me in the trying to use these in their entirety. $43 here, $80 there until I have 1 voucher left on a $400 round trip. Instead of trying actually rectify the situation, you leverage your remedy to make sure you still get paid. Sure, it's not lucrative for you to give out vouchers, but you do it in a way to limit its impact to you.
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