04-14-2018
12:49 PM
I recently forgot to cancel one part of a reservation. When I realized this oversight the next day, I logged on to cancel the return flight. I found that my return flight had also been cancelled and that I not only lost the fare for the outgoing flight, but also for the return flight, which was about 43 hours later. When I called to question this, I was told that this is the POLICY and that I will lose the entire amount for that reservation. This seems extreme to me, given that the rationale for forfeiting the first flight is that Southwest can't sell that seat to someone else within the remaining time. When Southwest has 2 days' notice, as in the case of the return flight, that reasoning should not apply. I am a frequest flier on Southwest, flying 3 or 4 times each month. I will be looking for other ways to reach my destination in the future.
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