I love Southwest and will never use another airline. Condolences to all involved in this flight 1380. I was touched by the passengers who were trying to buy wifi while they thought they might not make it through the flight. I think maybe it would be a good idea to make wifi free after this tragic flight. If you need to make up that revenue, perhaps raising the price of extra checked baggage a little. In this day and age, wifi seems to be necessary in instances like this.
... View more