04-30-2018
01:12 PM
04-30-2018
01:12 PM
@Sleepypino wrote: What is the policy as far as changing flights due to death in the family? I had to change the date of my return flight a day later due to family death. I was charged the difference of cost of flights. Is there a chance to get refunded the money since it was a death in the family and I have the appropriate documentation? Sorry to hear that @Sleepypino You'd have to call and ask for an exception, the current policy doesn't include any bereavement or emergency fares. I don't know if they might offer on a case-by-case basis although it is probably incrementally harder to get a refund if you already rebooked. https://www.southwest.com/html/customer-service/bereavement/
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