05-11-2018
03:43 PM
UPDATE: I did get a call back from the 1-800-435-9792 number within 15 minutes YAY! A very nice lady did some research and found out that the gift card was emailed to my daughter, not me. It is being emailed again to my daughter's email address so we shall see. So far she has not received it but it probably needs more time. I will return with an update. Do not bother with the 855-234-4654 number as the wait time is waaaay too long with no call back option. Don't bother with the online email option as it doesn't pertain to gift cards.
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05-11-2018
03:26 PM
My daughter bought me a gift card. When I asked her about using it, she told me that I should have been sent an email. After searching through my email, I see that I never got one. I've been a Rapid Rewards member since 1999 so I get SWA emails all the time. She emailed me her receipt but calling Southwest only results in a 40 minute wait and who has time for that? I searched gift cards and have discovered that this seems to be a BIG problem. No way would I ever buy a gift card for anyone as my daughter has decided that this is now MY problem to get a replacement gift card. I am awaiting a call that I made to the regular SWA phone number that gives one the option for a call back instead of waiting on the line, but it is the one for buying tickets so I doubt that will help. I need an email address to forward the receipt on to so that I can get a replacement gift card. Anyone have one for customer service? The only way to contact them presently is a form that pops up that you HAVE to place a flight number??? and of course you cannot attach one of your own emailed receipts to it. It should NOT be this hard to get a replacement gift card.
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