UPDATE: I did get a call back from the 1-800-435-9792 number within 15 minutes YAY! A very nice lady did some research and found out that the gift card was emailed to my daughter, not me. It is being emailed again to my daughter's email address so we shall see. So far she has not received it but it probably needs more time. I will return with an update. Do not bother with the 855-234-4654 number as the wait time is waaaay too long with no call back option. Don't bother with the online email option as it doesn't pertain to gift cards.
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