05-22-2018
04:17 PM
05-22-2018
04:17 PM
I had jewelry stolen from my checked luggage on a direct flight from Tampa to Phoenix. I contacted Southwest and their response was that they cannot be liable since they did not inventory the contents of the bag. I am a jewelry maker so most of it was uniquely my design, fairly easy to spot. Unfortunately it also included a pretty little opal ring that my husband bought me many years ago. Sigh. Now Southwest is offering me a $50 voucher on my next flight, an insult for the value of what was lost. I don't usually check luggage so I've learned my lesson. I'll go back to hauling my bags across the airport instead of turning them over to petty thieves. And I probably will not fly on Southwest again.
... View more
05-17-2018
12:07 PM
I don't usually check luggage but did this time. Stupid me. I had rings and bracelets in a change purse that were removed from my checked luggage (direct flight from Tampa FL to Phoenix AZ). It sounds to me like Southwest doesn't care about theft. Is it worth taking the time to report it? It's very unique jewelry since I'm a jewelry maker and I have pictures.
... View more
