05-20-2018
10:49 AM
Recently flew from Austin to Milwaukee. When I arrived and got to my destination I noticed my bag had been checked by TSA which is ok but there was damage. I tried to call Southwest customer service. The lady who answered appeared to be annoyed and really did not know who could help, she had to ask someone. Not very customer service oriented. She was going to help file a claim but did not seem interested in helping. I told her thank you but no thanks. Seems training is needed on this.
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