05-24-2018
05:05 PM
05-24-2018
05:05 PM
I tried online it only accepted 3 total forms of payments and then I called in to place the order over the phone and was told unfortunately they changed the process and only 3 forms of payments are accepted and I got an apology. I also emailed their customer service and received the same information mentioned in the current payment and gift card policy.
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05-24-2018
02:10 PM
05-24-2018
02:10 PM
I was very disappointed to learn that Southwest updated their policies for gift card redemption online and over the phone but continue to sell these gift cards in stores with different printed policies. The new policies have a maximum of 3 payment types including gift cards but the gift cards in stores state that a maximum of 4 payment types are allowed. Southwest should be more consistent with the policies, update the physical card policies, or allow us to combine gift cards.
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