So I'll start with the complaint. I checked into my flight from LAX to STL on the mobile app 24 hours before my flight. Morning of the flight the reservation is gone, so I immeadetely call customer service and learned that my reservation was changed in error due to someone having a similar name. A new reservation was created to restore my original flight, but I had to complete things at the airport. A hour later, that reservation was gone, so I called back and it was inadvertly cancelled but able to be restored. I get to the airport to complete the check in and it takes an hour because addition work and wait time. I finally get my boarding pass and am good to go, but I lost the early bird check in I had before and my flight is delayed an hour. The praise is that the Southwest staff I worked with were helpful and did get things figured out. I hope I do not see an operational error like this ever again!
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