I have two flights booked with you and from here on I'm flying Delta. I'm so frustrated with Southwest's poor corporate customer service and business decisions. I also have a perfectly functioning phone that I am not going to go trade in because Southwest couldn't try to reverse support the app. I know companies (smaller than SW) that still keep Blackberry servers up to support customers. Also, where was your communication to external stakeholders? My device worked in February and now doesn't in May. I can walk to the kiosk and print a ticket but it would have been nice to know. All of that isn't even the reason I don't want to give you my business. I rarely see a customer service response from Southwest that included an authentic apology or acknowledgment of the impact to a person, or a solution or attempt to resolve it. I certainly haven't experienced one. It's always "unfortunately" which is a response to remove culpability and some line that passively places the customer complaint as unreasonable. This is perennial and something I remember persisting from the early 2000s. With the competition on both sides of discount and standard fares, customer service actually makes a difference. For the next group of people who find that their device is suddenly incompatible here are some steps to get your mobile boarding pass since SW doesn't seem interested in helping. 1. Log in to your account on a desktop 2. Go to My Account (top right) and on the next page locate My Trips. Select Upcoming and click on the upcoming flight. 3. When it is time Check-In. You will be given the option to have your boarding pass emailed or sent via text. 4. If you choose text a link is sent to your phone. Click on it and a boarding pass appears. There is an option to save it as a photo so you don't have to keep loading the link.
... View more