05-31-2018
06:45 AM
Your explanation, as well as that of the agent I spoke to about my similar complaint makes no sense. My wife and I booked a trip with my daughter. All on the same confirmation number. I paid for Early Bird for my wife and I, as I wouldn't be in a location where I could check in 24 hours prior to the flight. My daughter, who has no Rewards account, and no airline status, recieved an A boarding position, along with her friend also on the same flight, with no RR account or status. My wife and I were given B48/49, almost 50 positions behind! That makes no sense. If we were slotted 12 hours before my daughter could even login, how were we given a position BEHIND them? Early Bird is a waste of money, and has to be fixed or scrapped. Southwest does so much to be THE airline without hidden fees and tricks, yet this service seems no better than a $15 lottery ticket that never wins!
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