I LUV SWA! Please come to Wichita, KS!!!! We are a three hour drive from Kansas City, MO, Tulsa, OK and Oklahoma City, OK. My son lives in San Diego and if Southwest came to Wichita my life would definitely change for the better.
I just tried to change my reservation on another airline and they wanted to charge me a $150 change fee, plus $30 for Travelocity. I was able to find a one-way return flight (on the SAME AIRLINE!) on the day I wanted to change to for $144. To change my reservation to this same flight they wanted to charge me over $300. I don't get it. I remembered my son changing his Southwest flight for $50--I think he wanted to take an earlier flight.
Southwest's Customer Service is kicking the other airlines all over the continent!
I am sending this message in a "Letter to the Editor" addressed to our city fathers--Bring Southwest to Wichita. Are we the Air Capital in name only?
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