DO NOT BOOK A HOTEL ON SOUTHWEST AIRLINES WEBSITE. Your reservation is sent to RocketMiles who then sends it to HotelsPro. You will never be able to talk to anyone at HotelsPro. They will take your money and not give you any service. It's not worth a few Rapid Rewards miles. It cost me $313.58 to learn this lesson. Hey Southwest! How about a little customer service. Been flying with you since you were a local carrier in Dallas, and now I'm being screwed by your "partner". Step up and take some responsibility!
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