@dw0427 wrote: That's a crap response from Southwest. They can absolutely ask different questions to minimize the many that are now taking advantage of pre-board. Southwest is using the Federal regulations as a guise for they do not have the stones to change the policy for fear of bad publicity. As an A-List preferred Member and knowing that my status means nothing because of the ever increasing healthy folks taking advantage of the lax pre-board policy. Why bother frequently flying SW anymore? Seems to me other airlines are more stringent in pre-board than SW...... As a suggestion to SW, why do they allow the whole families of pre-board passengers to board at the same time? I don't mind those that are wheelchair bound but the countless folks that walk on the planes vs. disabled is evergrowing. airline personnel may not ask what specific disability the person has, but they can ask questions about a person’s ability to perform specific air travel-related functions, such as boarding, deplaning, or walking through the airport.
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