Southwest Airlines Community

Hi Customer Service,   When I traveled, I always choose Southwest Airline. I book ticket for my mom flying to Boston on July 1st. Sometimes I bring the seafood but I never get any problems or trouble about that because I always do same way which Southwest show how to pack the seafood when we fly with Southwest. But this time, When I checked in for my mom, I told assistance my mom bring the seafood. When she heard I said that. She told me 100% can’t bring the seafood (that’s not right) after that she open and took off everything. She told me can bring home or through away. I’m very surprised and I tried to explain to her. I let her know I bring a lot of time and I did right way from the policy but why I can’t bring that. She just keep saying “no”. The way which she services us very very mean and race. She make my mom vey scare and very worried (because the lady make my mom almost miss the fly). She can’t do that with the old. We’re  not happy the service. I told her (the assistance), if the service like that we can go back to fly with the other airline. She said “That’s fine. Go head” (look like she race us). I fly a lot time with Southwest but this is the first time I can believe that. Southwest Airlines’s the big company how they can training the assitance can be answered and service with customers like that. I’m very disappointed with the service form the Southwest. When I came home, I called customer service and told them about that. They said they can’t do anything about that by phone. They said I can send email to tell Southwest Airline about that. I don’t when I send this email, someone will be answer me or not. I don’t want that happen again with my mom or with anything that and they can’t answer like that when they work for big company.    Thanks  ... View more