07-07-2018
09:10 PM
1 Love
Dear all, I would like to complain about my last experience with Southwest. The attendant on the boarding gate was extremely rude and so was the crew on board. Our flight was from LAS to SDF on 4th of July, number 107 @ 6:50pm. We tried to board but the attendant at the gate told us that it was not our turn. So we went in other line and again she told us that it was not our turn. We are foreigners and obviously we were not understanding the boarding process. Than we decided to wait until the last passenger board. Just after the last passenger go in, she asked if we were going to Louisville and we answered, Yes! and begin to get our bags to go onboard. After that she closed the gate’s door in our face without say a word!!! Almost ten minutes later she came back from the tunnel and did our boarding (acting as if nothing had happened). For the things became worse, when we arrived at the plane the crew was making jokes because we were the last passengers to go onboard!!! I can not believe that this behavior is what Southwest expects from yours employees. We are frequent flyers and never passed thru this situation in any other company all over the world. We felt extremely disrespected and we hope this never happens again with another passenger. Sincerely, Diogo Nunes Okida
... View more