While boarding with my family of 5 today we met an unreasonable and rude employee of SWA. SWA airline is our choice for flying, but the gate agent I believe her name was Christine for flight 4226 for San Antonio to Tampa on july 14th was completely rude and did not want to allow us to board when we were all A16, A20, A21, A22 except the 11 month old lap child which we purchased a ticket last minute for and his boarding pass was C10. After calling the 1800 number to try and file a formal complaint and got passed around I was eventually told it’s best to use Twitter. I hopped on twitter with customer service and get canned lip service responses and have to literally go back and fourth at least 5 times to get anywhere to actually file a complaint. I have flown Southwest ALOT for years and haven’t run into a gate agent like this which says a lot for the airline but nonetheless it’s still very frustrating. I guess the lesson to be learned is do not pay hard earned money for a lap child just to be treated poorly by a representative of the airline.
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