While I share your frustration with fake ailment pre-boarders I understand that trying to enforce that would put SW in a rather precarious position. They are not doctors and, unfortunately, need to trust that people will honestly use the pre-board feature for only legitimate reasons. However the order of boarding is strictly a black and white issue. 17 is before 34. Clear and plain.
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07-15-2018
06:06 AM
1 Love
Flying from Dallas to DC. I’m A17 and the person who is A34 just walks to the gate in front of me, scans her ticket and walks on. I said to the gate agent “hey, she’s A34”. He said “OK”. Ok? What the heck? So I get on the plane and two preboarders (with absolutely nothing wrong with them other than being rude) are saving the entire front row. And miss A34 goes straight to the exit row and takes the seat with the leg room. I’m 6’4”, I fly SW all the time (which is why I’m A17). I get no leg room because SW chooses not to enforce their policies. What is the point of my loyalty?
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