What is the purpose of zoning by numbers and letters if at the end you can sit where ever you want? On my fight this past weekend to New Orleans from Orlando, we ever told to board by zone letter then stand next to our zoning number. We were a group of 4, in zone “C”, when we finally boarded, the plane was at full capacity, and our seats were taken! All 4, when I politely asked about my seats the guy in my seat said, “ the flight attendant said we can sit where ever we want” we we ended up sitting in the last few seats available and YES THE MIDDLE SEATS, that were left scattered around! Someone in Southwest had no clue what they were doing when they came up with this “**bleep**ty” idea.
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