07-16-2018
06:17 PM
1 Love
I realize that delays can be frustrating, but surely you understand that no airline is going to depart during thunderstorms? From looking at the radar, the storms have just cleared BWI in the last forty-five minutes, so getting the flight out of the gate at 6:33pm was actually pretty impressive on Southwest's part. Southwest probably let late passengers board because the flight wasn't going anywhere due to the impending storm (it's likely that Air Traffic Control had already put a ground stop in effect before the storm was over the airport). That's a completely different situation than holding and delaying a flight for a connecting passenger. Apples and oranges, if you will. Southwest doesn't publish an e-mail address but they do have a way to contact them by e-mail. The link is: https://www.southwest.com/contact-us/contact-us.html Many large companies do not publish an actual e-mail address for customer service issues because such boxes attract lots of spam and negate the value of the box. As this is a Customer to Customer forum, it's unlikely that anybody from Southwest who can answer your question(s) will see your post. I suggest contacting Southwest directly with your issue.
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