In 2016 SW also DESTROYED my $370 stroller to no repair. The frame was bent in the opposite folding direction, as well as horizontally bent. The child’s tray was broken in half, and the parents tray was gone. Like it was just gone. Missing. Poof. I dont understand that part. It was broken off somehow. The front left wheel was bent so it was flat on the ground. I witnessed the stroller being thrown by one employee, but I don’t think thats where all the damage came from. So they must have taken a hammer to it. The manager at the gate VERY rudely told me that it is my own personal problem (yes seriously she said that) and that southwest is not responsible for broken baby items. my family used to fly southwest ALL the time, and my father is a bigwig for a mining in mineral company; who travels ALOT and also schedules flights for his employees. Needless to say, none of us fly southwest anymore. They lost some business there. It was a thick metal frame, too. I have NO idea how they pulled that off!!! These airlines need to make a designated safe area for baby items. People need those things. Our car seat was broken too on the carry handle, but I was still able to install it and get us to a baby store and replace everything. Lesson learned: when booking with (especially) southwest airlines, don’t forget to incorportate buying an entirely new travel system into your budget. Either plan on needing to do so after they break it or don’t bother bringing it with you. Just buy a new set at your destination. Hopefully someone contacted you and your claim back. They never even acknowledged my claim.
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