This is a known issue -- you have to log out / back in on the app for your current point total to update. It's odd to me that it works this way, but I do know that if you try to make a purchase using points that the app thinks you have (but that you don't actually have, per the correct total shown on the website) it will generate an error when you try to make the payment.
... View more
@CNoll wrote: In 2017 i reserved AND paid for hotel rooms for others that i booked thru SW just for the bonus points. The points did go into my account. Trying to do same thing this year but I am told by SW Customer Service that only the guest staying in the room is eligible to receive the points. Anyone else hear the same? Hello. I think the rule is that the person who makes the reservation AND checks in at the hotel gets the points. So if you reserve 4 rooms for a single stay for your party, and pay for 4 rooms, and you check in at the hotel , then you'd get all points tied to that single reservation for 4 rooms. I don't think you can earn points for a stay, where someone other than you checks in. Now there is one point of clarification. There are RR points issued by SW for hotel stays, and I think what I said above applies to these points. Some hotels issue their own RR points. I don't know what happens if someone reserves a room thru the hotel specific site, and then gives the hotel someone else's RR # .
... View more