Southwest Airlines Community

  I hear the party line on the  justification of the current implmentation and PayPal EBCI payment limitations but the current implementation is not intuitive and can be improved. I also want an better explanation as to why I can't use PayPal as a secure credit card payment option for EBCI rather than it just doesn't work that way.   So here are my thoughts on what I as a customer want to have a better and more intuitive user experience when booking a ticket AND EBCI:   No one has given the specific reason why EBCI cannot be paid using PayPal and why it's different than purchasing the ticket. All I hear is, "That's the way it is? Why?!?!?! For credit card payments PayPal is a secure payment option that uses my credit card for payment. So why is this not a valid credit card payment method for EBCI the same as for the ticket? The way the payment option is setup for EBCI prohibits me from using a secure payment option which is not a good thing. The current implementation of bookng and puchasing a ticket with the option to purchase EBCI  using a different payment method is very confusing and non-intuitive. There is no intuitive information in the process that tells the user why the PayPal option is deactivated when selecting the EBCI option. In it's current implementation when EBCI is selected the PayPal payment is still displayed but non-selectable. It should be removed and only the Credit Card option displayed. The workaround to add EBCI after the ticket puchase adds extra steps which adds time and requires knowing where to go and how to add EBCI the booking. So here is my suggested implementation that will allow both the ticket and EBCI to be purchased  using both PayPal and Credit Card in one seamless intuitive transaction without the confusion: Remove EBCI option from initial ticket booking page and allow Credit Card or PayPal to be used to pay for the the ticket. Add an additional / subsequent  EBCI option page once the ticket is paid for displaying only the credit card option with no PayPal option. Add a note to inform users that PayPal is not an option for EBCI. Display the final combined booking total and intinerary for confirmation for a seamless, simple intuitive booking. At the very least if the EBCI option is chosen in it's current implementation remove the PayPal payment option don't just deactivate it.    For laughs view this Tommy Boy movie clip with David Spade's experience at the airline ticket counter. I feel like David Spade in my attempt to explain and resolve this issue. https://www.youtube.com/watch?v=ccoVuu_uovw ... View more

EBCI is NOT a separate / additional transaction when you do an initial ticket booking. EBCI is simply an option during the booking process for the final ticket pricing If you select EBCI at the time of the booking then the fees are added to the ticket purchase for one transaction / payment using PayPal.  ... View more

Thx for the confirmation of the problem. This is a ridiculous limitation and needs to be fixed by SWA ASAP! There is NO justification for disallowing the ticket purchase with EBCI using PayPal. With the additional money I'm paying for EBCI I should not have to do a workaround to use PayPal! ... View more

PayPal is a payment option, button displayed, for both EBCI and non-EBCI. The problem as stated is that the PayPal payment option is active / selectable WITHOUT EBCI and inactive / non-selectable WITH EBCI. This is a definitely a bug! Why would the PayPal payment option not be active for a ticket purchase with EBCI?!  ... View more