07-25-2018
07:17 AM
07-25-2018
07:17 AM
chg Yes, I've used that contact link twice. The two submissions were acknowledged, but then no follow up. Even though SWA has subcontracted out the rapidrewards program, SWA is ultimately responsible for the program. I'll post any followups from SWA.
... View more
07-24-2018
07:49 PM
07-24-2018
07:49 PM
chgoflyer Thank you for the information. Used a Key bank debit card, so this has nothing to do with Chase. Activated the RapidRewards button in Chrome browser, then made the purchases. The points were awarded initially, then reversed later. Seems to me to be an administrative error, but the stonewalling by SWA suggests something else. Thanks to you both for the replies. Hope SWA does right.
... View more
07-24-2018
06:12 AM
07-24-2018
06:12 AM
Twice Southwest has reversed rapid rewards points from purchases from websites when the Rapid Rewards button was activated. April 30, 2018 535 points at Roadrunnersports May 5, 2018 -121 points from the 4/30/2018 purchase June 5, 2018 784 points from Pepboys July 10, 2018 -766 points re the Pepboys purchase Neither purchase was returned or modified in any way. July 17, 2018 submitted inquiry to SWA regarding the points reversal. Received email reading that a response would be received within 2 business days. No response received. No action on account. July 23, 2018 submitted another inquiry to SWA regarding the points reversal and cut and pasted the email confirmation of SWA's receipt of the July 17 inquiry. New inquiry receipt confirmed by email. No response received. Please reply if you've had this same experience. If common, I'll be lead plaintiff in a class action unfair business practices act lawsuit.
... View more