07-26-2018
03:00 PM
I absolutely have no issue giving up seats for customers in wheelchairs. The other ones who took the seats I was told to move from we’re not accompanying them. And in fact said wow we lucked out!! Front row seats while my daughter and I were moved from my husband. And all the flight attendant man did was say you could ask him to move.. the guy who took my seat just laughed... I won’t bother calling, just want this flight to be over and never have my family or company fly Southwest again.
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07-26-2018
02:17 PM
On a flight from Santa Ana to Austin. Had to stop in Phoenix. I paid extra for my family of 7 to all board A 7-13 boarding position. We took the 2 front rows. Upon landing in Phoenix (where we did not have to get off the plane) we were told we had to move out of our seats for wheelchair customers, they said they needed 5 of our 6 front row seats. They seated 2 wheelchair customers and then allowed other people to sit in the front row while I was in the second row seperated from my husband who was now seated next to 2 tall and definitely not disabled men!! I asked and was told sorry, I could ask the people to move if I wanted!! Really!!! Will never fly Southwest again. Horrible customer service
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