07-30-2018
09:45 AM
On 7/21/18 I traveled with my children from Chicago to Boise. Today, I am still angered by the rudeness of one of the flight attendants. We used the family boarding for extra time to get our 6 and 3 year olds settled. I had to grab snacks out of a bag I had just placed in our overhead bin, hoping to keep my kids quiet, when I was rudely approached by a flight attendant, stating I was blocking other passengers from being seated. I stopped, moved out of the way for people to pass, and the aisle to be clear and proceeded to reach into my bag again. She again told me I was blocking the aisle (nobody behind me this time). I told her I needed to get into my bag to keep my kids settled. She asked me, loudly and rudely if I wanted to make an issue out of this. My husband, that is generally a very calm and quiet man, raised his voice and said, "she isn't blocking anyone". The attendant backed down, but I was pretty embarrassed, being she called me out twice, even when I wasnt blocking anyone, as well as using the family boarding, which is meant to give one extra time to get settled. I understand that people need to get their seats to keep things on time, but this woman's attitude was uncalled for. I felt as if she was trying to make trouble as if to get me kicked off the flight if I said anymore about it. Ive been flying with Southwest for many years, and this is my first problem i've ever had with an employee. Traveling with 2 children isn't easy, and I try to make it as painless as I can for other passengers by keeping my kids comfortable, fed, and busy.
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