07-31-2018
07:52 AM
07-31-2018
07:52 AM
I fly LAX to OAK at least once a week on the first flight of the day. This morning it was canceled again, for the fifth time this year. According to customer service, it was due to storms in Oakland. I have some real issues with how this situation was handled. First, the weather excuse is not the truth, and only makes a crappy situation worse. I suspect that the flight was fairly empty, and someone made an economic decision to scrap the flight. Bad enough call, but then I was not automatically booked on the next flight, and when I rebooked myself my boarding number went from a18 to c3. So now I'm already rejuggling my meetings and have to spend even more time waiting for my bag at baggage claim. Calling customer care is useless, and there is no email address in the "contact us" page, so I'll make my unhappiness public. What's going on Southwest - I've been a loyal customer for years but am feeling extremely un"luv"ed at the moment...
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