Hi everyone. This thread has gotten heated, and I want to take a moment and encourage everyone to refresh themselves on our Community User Guidelines . We want all Members to feel comfortable sharing thoughts and ideas here, and we ask that you follow the Golden Rule and treat other Community Members the way you would like to be treated. Keep your tone positive and your comments constructive.
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@mb2much wrote: The new rule on cancelling a flight purchased with points has changed if you purchase a Wanna Get Away fare. The points no longer go back into your account if you cancel the flight. The points are held for one year to be used by the original passenger ONLY. It is the same as buying a flight with cash. I don't know when the rule changed, but I have seen it in print more than once. Look under fare rules on Southwest.com. This is a big downgrade to the program! It was great to be able to book a flight and cancel if your plans changed. You got your points back in your account. The new rule makes the program less desirable, especially if you are booking flights for more than one person. Hello. I suspect you are misinformed. I've recently cancelled flights that were paid with points, and after cancellation, the points went right back into my account. Please look again. edit add: here's the information I just copied from the Southwest website " What happens to my points if I don't complete the flight I originally booked for reward travel? When traveling on points the ticket will be redeemed based on the one-way segment that was flown (origin-destination), and any remaining unused points for additional one-way segments will be returned to your account. Please allow up to four days for any unused points to post back to the original account.
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