Don' t know why the link to Customer Relations disappeared from my earlier post. Here it is: https://community.southwest.com/t5/Knowledge-Base/Contact-Customer-Relations/ta-p/108355 Within that link is another link that allows one to send an e-mail to Customer Relations.
... View more
@jmcmd wrote: My wife and I booked a flight through Midway to attend an important ceremony. The tickets were booked months ago using Rapid Rewards points we had, purchased, and transferred. The flight was to leave 5:50 AM, transfer in Chicago. At 9:45 PM the night before, we received a text stating our flight leaving Midway was cancelled! We called to reschedule, were told this was due to the “anticipation of bad weather “. The had no replacement flight to offer us. We were up the entire night finding two replacement flights using American, at a cost of over $900! I called customer service and called them on the fact that all incoming and outbound flights through Midway were happening and on time. I was told that Southwest operates “differently “. And all they could do is refund my points and Early Bird”. This is the third time we have been canceled last minute with no good explanation or compensation. BEWARE!!! Were you also notified bu email? If you received an email then there should have been some instructions about re-booking alternatives, or when you called in they would have offered replacement flights - it sounds like there may not have been anything open that met your timeline. Depending where you were headed the flights may have already been full, or if the destination is one with few flights then it could be a day or more before a replacement seat is available which was after your event. Sorry to hear that you had to use another carrier with last-minute fares, I hope you were able to make your event at least.
... View more