09-23-2019
01:58 PM
09-23-2019
01:58 PM
I generally give SWA kudos over the past 4+ years flying as an A List Preferred. However, I'm reaching a point of frustration when I see the volume of occasional travelers boarding either as pre-boarders or families traveling with children. Normally it's not a major issue when I'm traveling alone as I still get early boarding. However, when my Companion (my spouse) travels with me, she gets treated worse than either of these two groups That makes no sense. It got worse on a recent trip when the plane's wifi didn't work and we had a flight the next day and could not check her in at the 24 hour mark which was while we were in the air. This was a flight to HI for our 34th anniversary so we really wanted to fly together. She ended up with C22. That just seems ridiculous. Yes, I could have purchased Early Bird but that seems like a penalty when you have no other perks to attain with SWA and it's their equipment that is not working. Having flown about 1,000,000 miles with southwest over the last 4+ years, it seems like they could do better. I'm still a fan but currently not feeling the love.
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08-14-2018
08:04 AM
1 Love
I have the same question. Based on the credits it gives you, so long as you actually use them it seems well worth the extra $50 annual fee since you would spend the money on travel anyway. I have been hesitating just because if typical skepticism of credit card promos. However, I think it makes sense to do as a A Lister who will continue to be traveling with SWA for a while.
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One other way to look your confirmation code up even on cancelled flights. Not sure why the SWA person didn't suggest rather than just thank the one person that suggested calling. Go to My Account and then to Recent Activity. It will show all acitivity including cancelled flights, refunded miles, etc. along with your confirmation code. Ironically, it does NOT show travel fund credits. I agree that SWA does not make this particular process easy. There is no reason you should not automatically see all your travel fund credits on My Account when you log in. This is clearly a business decision hoping that a certain amount of travle funds will lapse. If they can show that much detail on my "recent activity", they can list all the travel funds available. I have been an A List Preferred customer as well as achieving Companion fare status for four years straight and that doesn't feel like the SWA philosophy that I get with everything else.
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