08-14-2018
09:26 AM
08-14-2018
09:26 AM
Southwest doesn’t not have the best practices in place to make clients aware of their policies. I have made purchases on flights and been very active in my account. But had 139,000 points taken from me due to their rewards policy. I was A-list preferred two years ago and flew only southwest domestically. But that will never happen again. It is a very deceptive policy because I remember reading on the website that’s points don’t expire but that must have changed or the wording changed. Literally thousands of dollars worth of flights that I worked for, gone. When that happens you never go back to that company and keep your friends and family away as well.
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