06-02-2021
07:22 AM
@tredav609 wrote:
I had to log out and log back in and do not see the option for Touch ID. It's extremely frustrating. I have uninstalled and reinstalled the app. I have an iPhone 7Plus and use the latest version of IOS system which is iOS 14.6. Can you please help me with getting this to work.
Hi @tredav609. I am so sorry for the frustration. I just heard back from our Mobile Team that this is a known issue, which has been sent to our Technology Team. While it goes through this process, you'll need to log in manually, and I apologize for the inconvenience.
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10-25-2018
11:53 AM
10-25-2018
11:53 AM
Question for @GloriaL - maybe an iOS glitch due to enabling of face ID on the iPhone X's.
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08-20-2018
03:34 PM
08-20-2018
03:34 PM
@jrcowel wrote: The menu item of which you speak does not exist. App level - 5.7.1, iPhone 7, iOS 11.4.1. I have uninstalled and installed the app many times. I cannot get Touch ID to work until I logon to the app manually, log off, and then select “Log in or Enroll” in the upper right hand corner. Touch ID used to work when first opening app, but no longer - frustrating - and there is no where that I can find to set it one way or another. @jrcowelthat post by @LindseyD was from two years ago, so things have changed slightly since then. It might be best if you posted in a new thread since the prior responses won't apply to your issue today, and might be more likely to catch any others having the same issue and who hopefully know what settings to change.
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