Yes. I am qualified, and I know this for two reasons. First, our flight was on 12-24-22 and was canceled. It was rebooked to 12-28-22 and canceled. They then refunded us, and I was told we would receive an email from the CEO. I have spoken with customer service twice and was told I would receive the email. I filed an email and was told they had sent it. I have done an extensive search of my email and have found nothing. I booked the whole trip on my account for all five people. I receive all my upcoming travel emails, so I know they have the correct email in the system. I don't know who to reach out to.
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